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Frequently Asked Questions

GENERAL FAQ

General Frequently Asked Questions

Are there currently any promo codes available to use on GONGSHOW?

We are constantly grinding away in the corners to bring you Gongers the best deals possible. The best way to check for promo codes available is to follow us on Facebook at http://www.facebook.com/gongshowgear. You can also create an account with us here for up to the second updates and early access to promos (just make sure to check the box indicating you’d like to be part of our mailing list):

CREATE AN ACCOUNT NOW

By joining our mailing list you will receive a one-time use 10% off promo code for your first order.

How Can I Purchase a Gift Card? 

Gongshow e-gift card will guarantee to bring a smile to anyone you give it to. Starting at just $15.00, type in a message and a gift certificate will be sent via e-mail to whoever you want to instantly. Gift cards are available in either USD or CAD depending on the store you purchase it from. They can only be used in their respective country store.

Gift Cards are also non-refundable. However, in the event of a qualified return and you used a gift card to purchase your item, you will be given a store credit to match the amount the gift card balanced used

Here is a direct link to where a gift card can be purchased: 

https://www.gongshowgear.ca/products/e-gift-card?c=1

What forms of payment do you accept?

We accept all major credit cards, as well as PayPal and interact online as forms of payment.

How can I get a job with Gongshow? 

Stay tuned to our social media accounts, as well as jobs.gongshowgear.com as all availabilities will be posted here. You must be 18 years of age or older to be considered for any job openings.

Can Gongshow sponsor me or my team?

Here at Gongshow, we always try and give back whenever we can so we have partnered with FlipGive, a fundraising platform that will allow you and your team/group to raise money for your cause! Please see the following link for more information on this great fundraising opportunity: https://www.flipgive.com/gongshow If you were looking to place a team order, you can email service@gongshowgear.com and depending on the size of your order, we may be able to work out some form of team discount.

Would Gongshow donate a prize to or sponsor an event?

We get hundreds of requests such as this every year and while we would love to be involved with every one of them, we simply are unable to do so. Any inquiries regarding this can be sent to service@gongshowgear.com and we will do our best to help out however we can.

Does your clothing shrink?

All of our clothing is pre-shrunk, so no it will not. However, always make sure you read all labels for proper washing instructions.

Where can I find information on your sizing?

We have a sizing chart available here: http://cdn.gongshowgear.com/skin/frontend/enterprise/gongshow/images/sizechart.jpg

What should I do if my Gongshow gear breaks or I feel it is defective?

We stand behind our products 100% but there are bound to be some issues from time to time. Email service@gongshowgear.com with pictures of your issue and your order information and our #BeautyService team will help you out! Please note that our products do not carry a lifetime warranty so any resolution to your issue will depend on the date of purchase.

How do I make a Return/Exchange with GONGSHOW?

If you are not 100% satisfied with our products, we have a 60 day return refund policy and a 90 day exchange policy on all regular full price items. We also have a 365 day return policy in exchange for a store credit. All Sales / Clearance items are final sale. 

Simply visit our return/exchange page here and request an RMA #. Our Beauty Service team will review the request and authorize it if it meets all criteria. Then, simply download our pre-paid postage label and send us the items back at no charge to you!

If you did not receive, or discarded the pre-paid postage label, simply email service@gongshowgear.com and we can send you an electronic copy to print off no problem at all.

If an item is sold out, when will you be re-ordering more?

Gongshow is made in limited edition amounts in most items – so unfortunately in many cases the answer is never. Some popular pieces we will bring back from time to time - if we don't have it available on our website, we recommend you check out some of our biggest retail e-commerce stores found below. Please check your local GSH dealers as well in store, or fire us an email at service@gongshowgear.com and we’ll do our best to help you track down what you are looking for.

Canada: http://www.prohockeylife.com - http://www.thehockeyshop.com/ 

USA: http://www.totalhockey.com

Where can I find your gear in a local store/retailer?

GONGSHOW Gear can be found in various locations throughout North America and Europe. You can use our store locator tool found on our website here to find the store nearest you! If you are interested in becoming an official GONGSHOW dealer, please contact retail@gongshowgear.com

When is your next lineup going to be released?

Here at GONGSHOW, we have three main lineups that we release. Our Spring/Summer lineup is released in March, our Fall/Winter lineup is released in August, and we also have a Winter/Holiday lineup that is released in November just in time for Christmas.

We also have special limited edition products releasing at various times throughout the year (Canada/Independence Day, St. Patrick’s Day etc) so stay tuned to our Social Media accounts or sign up for our newsletter for up to the second updates on all new product.

ORDER FAQ

FAQ Regarding Online Orders 

Do I Need To Return My Free Gift? 

If you are returning an item that qualified for a gift with purchase, please include the gift with your return. If your return is missing its promotional gift, you will be contacted regarding the issue and asked for payment information to be charged for that gift. You may keep the gift if exchanging or returning for store credit.

How much is shipping?

We offer FREE shipping on all orders over $100 (With the exception of some outlying areas outlined below)

Shipping charges are as follows: 

Canada: (Please note Yukon, NWT, Nunavut are $25 EXPEDITED and $45 EXPRESS) 

FedEx Ground: 4-8 business days ($12.00+) 

FedEx Express: 2-4 business days ($15.00+) 

US: FEDEX GROUND 7 - 12 DAYS - $10.00 FLAT RATE (Exception is Alaska which is $40+)

When will my order ship?

If you have an account with us, you can track your order status right on your account. If not, you will be updated immediately with a shipping tracking number as soon as your order status has been changed to "Shipped/Completed". If your order has been under the status 'Order Entered' or 'Pending' for more than 5 business days, please contact us below or email to service@gongshowgear.com . We guarantee all orders to be delivered within 4-8 business days.

How do I track my order? 

Once the package is picked up by the specific courier an email is sent to the email address associated with the order. This email will include a Status notification, as well as a Tracking # so customers can track their package every step of the way.

How do I start earning Gonger Points?

The “Gonger Nation Rewards Club” offers customers the opportunity to earn “Gonger Points” in a number of ways. The points can then be redeemed on the website for gear! Please see the following link for more information on how to start earning “Gonger Points” today:

https://www.gongshowgear.ca/pages/rewards-club?c=1

Can I order custom gear from Gongshow?

This depends on how much product you were looking to order. Minimum orders for any custom gear are usually over 100 pieces. If this is something you are interested in doing and your minimum order would be over 100 pieces, please contact service@gongshowgear.com and we will help you from there.

Can I add to or cancel my order once it has been processed?

Unfortunately, we are unable to add additional products to your order or cancel it once it has been processed. We pride ourselves on providing #BeautyService at all times so when your order comes through, it is printed and packaged immediately to be shipped out as quickly as possible. We do however offer free returns/exchanges if the product is unsatisfactory in any way.

Why did I not receive a free gift with my order?

We offer the option of a free gift for all orders. Depending on the value of your order, you will be given the option of adding a more valuable gift. The minimum order amount to be eligible for a free gift is $70. This can vary due to different promotions running at different times. You MUST select and add the free gift to your order at the checkout area in order to receive it. Failure to do so will result in the gift not being sent.

Am I able to ship to a PO box?

If you are located in Canada, the answer is yes- you can put down a PO box as your shipping address.

Unfortunately in the US this is not an option and you must enter your physical shipping address when placing an order.

INTERNATIONAL FAQ

International Shipping Information

Duty and Taxes 

If you are shopping to have your order shipped domestically within Canada there are no duties or taxes. Under current trade regulations, US shipments over $800USD may be charged additional duties and tax however you will not be billed or charged as we will pay this out on our end. All other International shipments however will be charged duties and taxes respective of their country of origin in additional to our shipping and handling charges.

Where do you ship internationally?

Gongshowgear.com Web US Store currently ships internationally to the following countries:

Australia
Austria
Czech Republic
Denmark
Finland
France
Germany
Greece
Norway
Portugal
Slovakia
Slovenia
Sweden
Switzerland
United Kingdom

If you would like us to ship to the United States (US), please visit our US Store. For other locations, please contact us at sales@gongshowgear.com

What is the cost to ship internationally?

Shipping is a flat rate that will appear at checkout depending on your country. Your order will be shipped via FedEX International Ground and should arrive within 5-10 business days.

What am I expected to pay?

US Customers will not have to pay any import duties/taxes as this will be handled by us on our end. For all other international orders - you will be responsible for all importing taxes and/or duties when your package arrives. Please consult with your country's import office to determine what the costs might be.

Free Shipping Promotions

Unfortunately minimum FREE Shipping on orders over $100 does not apply to international orders and will not be honored, this also includes any other free shipping promotions coupons.

Return/Exchanges  

Free return or exchanges, unfortunately does not apply to international orders. Customers are responsible for their own freight should they wish to return or exchange an order.

Currency Exchange

All prices listed are in CANADIAN Dollars in CANADA and US dollars for US customers. Depending on your credit card provider's default currency, the charged price will be converted to your provider's currency exchange rate, you may also be charged a small international fee. International shipments DO include US shipments as well. Please consult with your card provider for more information. We do not have control over this exchange rate.

SAUCER KING GAME SET FAQ

Questions Regarding The Saucer King Game Set

Why Can I Not Select Free Shipping When Purchasing The Set?

Unfortunately our "Free Shipping For Orders Over $100" policy does not apply to purchases of the Saucer King Game Set. Shipping is NOT included in the price of the set and a surcharge will be applied at checkout. If your purchase includes other items with a subtotal over $100, those items will qualify for the free shipping option, however a separate surcharge will still be applied for the shipping of the Saucer King game Set.

Am I Able To Return The Game Set If I'm Not Satisfied?

Hey, no problem we understand. As long as the game is unused and in good condition, we'll allow returns up to 3 months from point of purchase. You'll need to email into service@gongshowgear.com in order to have this arranged. Please note that our free returns policy does NOT apply to the Saucer King Game Set or SauceOFF game set so you will be required to pay for the return shipping. 

Am I Able To Use A Coupon Code Or My Gonger Points Towards The Set?

Unfortunately coupon codes cannot be applied to a purchase of the Saucer King Game Set at this time. However, you CAN use your Gonger Points towards it!

Are You Able To Send Me Replacement Parts If Needed?

We do have select replacement parts available, yes. Email service@gongshowgear.com and our #BeautyService team will help you out. Please be sure to include a picture if applicable.

Can I Purchase The Pucks Individually?

Absolutely you can! You can get the co-branded Sher-Wood Hockey Pucks individually on our website here: Saucer King Puck . Looking for something a little lighter? We offer the Saucer King Biscuits by Green Biscuit individually here: Saucer King Biscuit. You can also just search "Saucer King" on our website. 

Is There A Warranty For The Game? 

Yes, 6 months from purchase date for any manufacturers defect. This warranty does not cover any damage suffered as a result of abuse or negligence to the product. Please email service@gongshowgear.com with pictures of the issue and the #BeautyService team will help ya out.

What If I Only Want One Net And Board, Not Two?

Unfortunately that is not an option at this time. Maybe in the future- but one step at a time Gonger!

What Is Included In The Saucer King Game Set?

Included in the set are 2 nets, 2 shooting pads, 4 pucks, and 1 rules sheet.

Where Are The Nets Made?

The nets are produced locally, about an hour from our headquarters in Ottawa, ON!